Customer Quality / RMA Engineer (m/f/x)

TASKS:

• Processing of technical customer complaints (RMA)
• Coordination of complaints between customers, production, suppliers and other departments
• Creation of test setups for error reproduction
• Carrying out measurements for error analysis
• Creation of analysis reports (8D report)
• Assist in product improvements based on customer feedback
• If necessary, error analysis at the customer's site

REQUIREMENTS:

• Bachelor's degree of Engineering in Electronic, Electrical, or Mechatronics
• Detailed understanding of Power Supply topologies/designs
• Several years of professional experience in the electronics industry (power supply, electronic manufacturing)
• English knowledge in spoken and written, Chinese knowledge in spoken as a benefit
• Basic problem-solving skills using established methodologies including 8D, SPC, Why-why analysis, etc.
• Experience in operate multimeter, oscilloscope and other electrical tools & measurement equipment
• Perform well under pressure with professional manner, good analytical skills and a high problem-solving orientation
• Independent and precise working style
• Willingness to travel (<20%)
• Hands-on mentality

WE OFFER:

• Interesting and diverse tasks in an international technology group
• Long-term position at a reliable company
• An appreciative and supportive team as well as flat hierarchies
• A corporate culture that makes it possible to develop personally and professionally and to contribute ideas
• Excellent working atmosphere with start-up spirit
• Attractive salary package