Inside Sales/Customer Service Coordinator (m/f/x)

TASKS:

• Managing and supporting existing customers while building and maintaining long-term customer relationships
• Providing customer consultations by phone, email, and virtual meetings, acting as an interface between Sales and Technical Support to assist with product selection and application
• Preparing, following up on, and negotiating quotations in close cooperation with the Field Sales team
• Coordinating customer inquiries, preparing quotations, and managing order processing activities
• Actively supporting sales initiatives for new customer acquisition and customer development
• Assisting the Field Sales team in managing and developing key accounts
• Maintaining customer and project data in the CRM system
• Supporting market and competitor analyses and contributing to business development activities

OUR REQUIREMENTS:

• Several years of experience in inside sales or active customer support, combined with a completed commercial or technical education
• Fluent German and English, both written and spoken
• Advanced Excel skills and ideally experience working with CRM systems
• Strong service orientation, attention to quality, and excellent organizational skills
• Solution-oriented team player with a proactive approach and willingness to take ownership
• Strong customer focus and enthusiasm for building long-term customer relationships in a technical environment
• Excellent communication skills and a confident, professional manner when interacting with customers
• Team-oriented mindset and enjoyment of working in an international environment

WE OFFER:

• Interesting and diverse tasks in an international technology group
• Long-term position at a reliable company in the modern working environment
• An appreciative and supportive team as well as flat hierarchies
• A corporate culture that makes it possible to develop personally and professionally and to contribute ideas
• Flexible working hours incl. home office possibilities
• Excellent working atmosphere and diverse employee benefits (sports, events, etc.)
• Attractive salary package including bonus system

Employment Information: The market-conform, attractive and performance-related salary for this position varies depending on qualifications and professional experience. For this reason, a classification according to the collective agreement for commercial employees is carried out individually according to the candidate profile and communicated in the initial interview or on demand in advance.