CRM Implementation Project Leader (m/f/x)

TASKS:

• Plan, coordinate and manage the company-wide implementation of a new CRM solution, from requirements gathering and vendor selection through implementation to a successful rollout
• Take full responsibility for project planning, milestones, resource allocation, budget control, risk management and continuous tracking of project progress, including the definition and execution of corrective actions where necessary
• Work closely with the Head of Sales, who defines business requirements, sales processes, and prioritization
• Coordinate collaboration between Sales, IT, other business functions, international subsidiaries and external implementation and technology partners
• Plan, prepare and facilitate project meetings, workshops and steering committee sessions, while providing regular status updates and reports to relevant stakeholders
• Manage external service providers and implementation partners throughout the project lifecycle
• Coordinate the technical and organizational integration of the CRM solution into the existing system landscape, particularly in connection with SAP
• Oversee data migration, interfaces, testing activities and user acceptance processes in collaboration with the responsible business and IT teams
• Plan and coordinate the international rollout, ensuring that local requirements of the respective subsidiaries are appropriately considered
• Support change management activities, communication initiatives and the development of key-user concepts
• Take responsibility for training activities and project documentation
• Continue as CRM Owner after go-live, ensuring ongoing governance, optimization and user adoption of the CRM platform

OUR REQUIREMENTS:

• Degree in Business Administration, Business Informatics, Computer Science, Industrial Engineering, or a comparable qualification
• Several years of experience in project management, ideally in the implementation of CRM, ERP, or similar enterprise solutions
• Fluent German and English language skills, both written and spoken
• Strong understanding of sales and CRM processes, including their digitalization and continuous improvement
• Experience in structured project, risk, stakeholder and requirements management
• Basic understanding of system architectures, interfaces, data migration, and the integration of enterprise applications
• Experience with SAP environments and international rollout projects, as well as managing external implementation or consulting partners, is considered an advantage
• Excellent organizational and communication skills, combined with a confident and professional manner
• Self-driven, structured, pragmatic, and solution-oriented way of working
• High level of initiative, strong execution skills, and willingness to travel internationally (up to 20%)

WE OFFER:

• Interesting and diverse tasks in an international technology group
• Long-term position at a reliable company in the modern working environment of the RECOM campus
• An appreciative and supportive team as well as flat hierarchies
• A corporate culture that makes it possible to develop personally and professionally and to contribute ideas
• Flexible working hours incl. home office possibilities
• Excellent working atmosphere and diverse employee benefits (sports, events, etc.)
• Attractive salary package including bonus system

Employment Information: The market-conform, attractive and performance-related salary for this position varies depending on qualifications and professional experience. For this reason, a classification according to the collective agreement for commercial employees is carried out individually according to the candidate profile and communicated in the initial interview or on demand in advance.